Google Business Profile Call Tracking
A tracking number for your Google Business Profile, so you know which calls Google is sending you.
Essential
Call tracking and attribution
- Dedicated tracking number
- Every inbound call logged with date, time and caller number
- Full source attribution
- Online dashboard and monthly reporting
Complete
Tracking, call recording and full transcription
- Everything in Essential
- Call recording with playback
- Searchable written transcription of every call
Pricing schedule
Tracking numbers
| UK local tracking number | £3.00 per number, per month |
|---|
One number is included in the standard setup. Additional numbers can be added at the same rate.
Inbound call rates
| Package | What you get | Per minute |
|---|---|---|
| Essential | Call tracking and attribution | £0.06 |
| Complete | Tracking, call recording and full transcription | £0.12 |
You can move between packages at any time with one month’s notice.
Minimum monthly charge
A minimum monthly charge of £15.00 applies. Your number rental and usage are drawn down against it — you are charged the minimum or your actual usage, whichever is higher.
Example monthly costs
Single number, excluding VAT. Figures include the £3.00 number rental and reflect the £15.00 monthly minimum.
| Billable minutes | Essential | Complete |
|---|---|---|
| 100 | £15.00 | £15.00 |
| 200 | £15.00 | £27.00 |
| 500 | £33.00 | £63.00 |
| 1,000 | £63.00 | £123.00 |
How calls are counted
- Whole minutes, rounded up per call. A call lasting 40 seconds is billed as one minute; a call lasting 70 seconds is billed as two.
- Calls that connect but are not answered are chargeable, because the connection is made and charged to us by the network.
- Only inbound calls to your tracking numbers are charged.
- Number rental is charged per number whether or not the number is used.
All prices are in GBP and exclude VAT, which is added at 20%. Invoices are issued monthly in arrears for usage and cover number rental for the following month.
Ready to start?
Signing up takes a couple of minutes. We provision your numbers manually, usually within one working day, and your 3-month minimum term starts when your first tracking number goes live — not today.
Sign up for Google Business Profile Call TrackingThis schedule forms part of our terms and conditions.